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Role Description

We are seeking a Director, Sales Operations to build and scale the operational infrastructure that powers Neumo’s go-to-market engine. This is a senior leadership role at a PE-backed govtech company where you will develop operational plans and objectives that integrate work across sales, finance, and revenue operations—owning the systems, processes, and analytics that enable our sales team to operate at peak performance.

Reporting to the VP of Revenue Operations, you will lead the Sales Operations function through subordinate team leads and individual contributors, including Salesforce admins and a Deal Desk analyst. Your mission is to:

• Set annual goals for the function
• Drive process improvements and automation
• Own departmental budgets and staffing plans
• Improve forecasting accuracy
• Build reporting and analytics capabilities for leadership visibility

Success in this role will be measured by:

• Forecast accuracy improvement
• Sales productivity gains
• Pipeline health metrics
• Salesforce adoption and data quality scores
• Successful delivery of process improvements and automation initiatives
• Stakeholder satisfaction with reporting and analytics capabilities

Qualifications

• Bachelor’s degree required
• 6+ years of experience in sales operations, revenue operations, or a related field, including people management experience
• Deep hands-on expertise with Salesforce, including reporting, dashboards, workflows, and data management
• Experience with business intelligence tools, specifically Tableau
• Demonstrated success improving sales processes and driving adoption of operational changes at scale
• Experience with sales forecasting, pipeline management, and quota/territory planning
• Track record of building reports and dashboards that drive visibility and accountability at the leadership level
• Proven track record of directly managing and developing teams, including hiring, performance management, and talent development

Requirements

• Experience in govtech, public sector, or B2G sales environments (preferred)
• Background in PE-backed or high-growth environments with accountability to aggressive targets (preferred)
• Salesforce Administrator or Advanced Administrator certification (preferred)
• Familiarity with CPQ, compensation management tools, or deal desk platforms (preferred)

Benefits

• Remote work environment; must be based in the United States
• Regular virtual meetings with cross-functional teams across multiple time zones

Work Environment

• Remote work environment; must be based in the United States
• The employee will work from a home office, using a computer and communication tools for virtual collaboration
• Regular virtual meetings with cross-functional teams across multiple time zones

Physical Demands

• Must be able to remain seated for extended periods
• Regular use of a computer and other office equipment
• Frequent communication via telephone and video conferencing