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Role Description

The Sales Operations Support Specialist will support the fulfillment of the commercial business ranging from small orders to more complex contracts and projects. This role is responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction. They are the key link between customers and SIG SAUER. The Sales Operations Support Specialist coordinates internally and externally to manage and support sales support functions while keeping our clients satisfied and engaged with our products and services. This position will collaborate with Finance, Sales and external parties such as dealers, distributors, and consumers.

Job Duties and Responsibilities

• Manage sales order execution from order entry to delivery, with limited supervision.
• Interface with internal and external customers.
• Support field sales on a variety of tasks related to the sale and/or development of business.
• Review opportunities with Sales, develop quotes, and negotiate order conditions.
• Review contracts, identify requirements, delegate to the appropriate business unit leads, and track deliverables.
• Collaborate with different team leaders of various disciplines as partners to meet technical and operational requirements of customer.
• Responsible for order entry and order management relating to monitoring customers’ request dates and scheduled ship dates as well as holds on orders preventing shipments.
• Respond to incoming calls and e-mails for new orders, warranty claims, pricing issues, and general inquiries for all product lines.
• Responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction.
• Utilize required programs to manage and book orders, research technical requirements and questions, process orders, and analyze sales and production data.
• Perform tasks to support the operations of customer service.
• Order entry for promotions, programs and certificates.
• Reach out directly to consumers for pertinent information to support programs, promotions and certificates.
• Communicate order and account statuses to account managers and customers.
• Engage in Continuous Improvement projects and tasks.
• Participate in and sustain 5S Standards.
• Must follow all required Safety and ISO procedures.
• Miscellaneous duties as assigned.

Qualifications

• High School diploma or equivalent required, a Bachelor’s degree preferred.
• Typically requires 2-4 years of previous work experience.
• Possess a solid working knowledge of subject matter related to sales, order entry, customer service, and account management.
• Firearms and sport optics knowledge, or demonstrated aptitude, is highly desired.
• Excellent organizational skills and strong attention to detail.
• Demonstrated ability to effectively prioritize multiple projects to manage on-time results and execution.
• Possess the ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment.
• Proficient in Microsoft Word, Excel, PowerPoint, and ERP customer service support software, Oracle preferred.
• Able to identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders.
• Self-motivated and customer focused; strong team building skills.
• Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form.

Working Conditions

• Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks.
• Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files.
• Ability to lift up to 25 pounds.
• Must wear required Personal Protective Equipment (PPE) where required to align with 5S standards.
• Safe use and handling of firearms and other products may occasionally be required.
• Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.