Description

Soleo Health is seeking a Technology Training Manager to design and deliver training programs that equip pharmacy and operational teams with the knowledge and skills needed to effectively use critical technology platforms supporting our specialty pharmacy operations. Join us in Simplifying Complex Care!

Soleo Health Perks:  

• Competitive Wages  
• 401(k) with a Match 
• Referral Bonus    
• Paid Time Off 
• Great Company Culture  
• Annual Merit Based Increases 
• Paid Parental Leave Options 
• Affordable Medical, Dental, & Vision Insurance Plans 
• Company Paid Disability & Basic Life Insurance 
• HSA & FSA (including dependent care) Options 
• Education Assistance Program   

The Position:

The Technology Training Manager is responsible for designing, implementing, and maintaining comprehensive training programs that enable pharmacy staff, clinicians, and support teams to effectively use technology platforms critical to specialty pharmacy operations. The Technology Training Manager leads the design, development, and delivery of a comprehensive technology training program. This role establishes training standards, develops documentation and competency tools, and supports large-scale operational and technology initiatives, including implementation of a new EMR, inventory barcoding system, and other workflow-enhancing platforms.

The individual must become highly knowledgeable in these technologies and possess exceptional communication skills to explain complex concepts clearly and engagingly. The Training Manager ensures pharmacists, technicians, patient care coordinators, and support teams have the knowledge and skills to operate confidently, compliantly, and efficiently within a specialized, highly regulated environment. Responsibilities Include:

Technology & Implementation Support

• Partner with Operations, Finance, IT, and vendor teams to create training strategies for large-scale technology deployments.
• Develop end-user materials such as e-learning modules, job aids, video walkthroughs, and workflow maps.
• Support user acceptance testing (UAT) and document system workflows.
• Lead training during implementation and go-live, including super-user programs and post-implementation support.

Operations & Compliance Alignment

• Collaborate with cross-functional teams to conduct competency checks and re-training for high-risk or compliance-sensitive tasks following major implementations.

Training Delivery & Facilitation

• Develop new hire on boarding learning materials, Collaborate with IT and HR staff to publish and track usage and compliance. 
• Facilitate in-person and virtual training sessions for Soleo staff, individually or in groups.
• Conduct role-specific training on tools and programs used by individual teams.
• Develop blended learning approaches and refine training effectiveness through metrics.
• Track completion and identify performance or knowledge gaps.

Documentation & Content Development

• Produce SOPs, workflows, job aids, and training decks.
• Develop playbooks to guide common (routine) initiatives. 
• Document current and future state workflows.
• Support change management initiatives.

Cross-Functional Collaboration

• Act as a training subject matter expert during continuous improvement efforts.
• Partner with HR Talent Development to align and socialize training materials.
• Perform other duties as assigned. 

Schedule:

• Monday-Friday 8:30am-5pm, standard business hours
• Remote 

Requirements

· Bachelor’s degree in Instructional Design, Education, Healthcare Administration, Business, Information Systems, or a related field preferred; equivalent combination of education and relevant experience may be considered.

· Required: 3–5+ years’ experience in training and instructional administration with expertise in adult learning principles.

· Preferred: Certifications in instructional design or related fields.

· Experience creating training for EMRs, pharmacy systems, or other healthcare technologies.

· Exceptional documentation and workflow mapping skills.

· Strong facilitation and presentation skills.

· Ability to manage multiple projects and adapt to evolving technology.

· Preferred: Experience with Lean, Six Sigma, Agile, or Organizational/Technology Change Management (OCM/TCM).

· Familiarity with Learning Management Systems (LMS).

Key Competencies

• Process-Driven Thinker
• Documentation Expert
• Change-Ready Leader
• Communicator & Influencer

Technical Skills

• Proficiency with Microsoft Excel, Word, and Outlook at a basic to intermediate level.
• Proficiency with diagramming and vector graphics applications (e.g., Visio) at a basic to intermediate level.
• Experience with content creation tools for training development, including: 
• Document authoring tools (e.g., Microsoft Word, PowerPoint).
• Video creation and editing tools (e.g., Camtasia, Adobe Premiere, or similar).
• E-learning development platforms (e.g., Articulate, Captivate).
• Familiarity with Learning Management Systems (LMS) for hosting self-service training content and tracking usage. 

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! 

Soleo’s Core Values:

• Improve patients’ lives every day 
• Be passionate in everything you do 
• Encourage unlimited ideas and creative thinking 
• Make decisions as if you own the company 
• Do the right thing 
• Have fun! 

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.   

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. 

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