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Role Description

This recruitment is open to current Washington State Department of Revenue employees only. Your Taxpayer Account Administration (TAA) division is excited to announce an opportunity for an Excise Tax Examiner 4 (ETE 4) position. Make a difference, join our team!

Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including:

• Forest excise tax
• Fish tax
• Cigarette and other tobacco products taxes
• Local sales tax
• Tax incentives
• Reseller permits

Additionally, the division is responsible for:

• The distribution of state and local taxes
• Ensuring compliance with the Uniform Unclaimed Property Act
• Returning unclaimed property (UCP) to the rightful owners

You can expect:

• Work that is challenging
• Enough tasks that you will never run out of work to do
• Variance from day to day and the ability to do multiple activities each day
• Opportunity for growth and development
• Teleworking options and flexible work schedules

This ETE4 with the Reseller Permit team:

• Provides guidance to division staff with interpretive questions related to taxability on assigned programs
• Performs expert-level support of the Reseller Permit team’s duties and tax programs
• Participates in systems and process redesign
• Works with other agency staff to revise Washington Administrative Codes (WACs) and related administrative publications on assigned programs
• Oversees procedures and training curriculum for the Reseller Permit Team
• Performs complex analysis of such programs and performs complex tax account adjustments that may involve multiple taxpayer accounts related to a tax program or administrative function
• Works Core ATLAS work items to maintain ability to review accounts and make account adjustments

Telework: This position has the flexibility to work remotely the majority of the time; however, the duty station is in Tumwater, Washington, and the successful candidate must agree to travel to the office for key scheduled meetings or as operational needs dictate. Details of teleworking considerations will be addressed during the interview process.

Qualifications

• Attention to Detail: Monitoring steps within a process for accuracy, reviewing documents for correctness and appropriate application of law
• Familiarity of Procedures: Being aware of current procedures, locating procedures that are available for a work function to be completed, ensuring actions follow established procedures, creating and modifying procedures
• Written Communication: Efficiently compose and tailor professional correspondence to customers, answering inquiries from customers in writing, understands Department correspondence guidelines for Plain Talk style of writing, educating others on written communications
• Verbal Communication: Effectively and tactfully communicating with taxpayers and other employees, creating and providing presentations or training to others, being responsive to inquiries in a timely manner
• Providing Feedback: Provide individual assistance for other employees, provide tactful feedback when errors are made, being willing to have respectful crucial conversations
• Leadership Skills: Provide direction and guidance to others, earn the trust, respect, and confidence of co-workers and customers, see the bigger picture, anticipate challenges, and plan for long-term success, inspire and motivate others
• Interpersonal Skills: Works cooperatively, getting along well with others, actively listening, self-awareness, empathy, and managing emotions effectively
• Customer Service: Delivering less desirable news, fielding inquiries, and de-escalating upset customers, providing customer service on the phone
• Adaptability and Flexibility: Adjusting work focus based on work inventory, willing to take on project assignments, adapting to regular interruptions
• Information Technology Proficiency: Advanced working knowledge of ATLAS and My DOR, proficient using technologies such as Microsoft Word, Excel, and the Internet
• Decision Making: Ability to methodically research and analyze a subject, applying judgment to determine the most accurate action
• Information Gathering: Research procedures, gather information from taxpayers, identify necessary questions to validate reporting
• Understanding of Washington Excise Tax Laws and Rules: Intermediate knowledge of laws, rules, policies, and procedures
• Time Management: Independently managing time to ensure goals are met, balancing a large variety of work tasks
• Organization: Keeping organized to ensure deadlines are not missed, effectively organizing multiple assignments
• Self-Management: Motivating yourself to complete goals, handling highly stressful situations effectively
• Training/Presentation: Utilizing verbal communication skills in presentations and training
• Development and Continual Learning: Actively works to continuously improve job effectiveness and efficiency
• Uses an equity & inclusive approach: Actively seeks to understand and appreciate diverse backgrounds

Requirements

• One year as an Excise Tax Examiner 3, OR
• Two years Department of Revenue experience at the senior or lead level in accounting, auditing, compliance or tax administration, provided 12 semester (18 quarter) hours accounting course work has been completed, OR
• Three years of non-Department of Revenue experience at the senior or lead level in accounting, compliance, auditing or tax administration, provided 12 semester (18 quarter) hours of accounting course work has been completed

Benefits

• Flexible work schedules
• Teleworking options

Company Description

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.