This role primarily involves handling high-volume inbound calls for CPAP resupply orders, ensuring accuracy in product selection, order intake, and patient demographic verification. The representative also assists customers with basic sleep coaching, equipment maintenance reinforcement, and resolving mask fit issues.

This role primarily involves handling high-volume inbound calls for CPAP resupply, focusing on accurate new order intake, verifying patient and payer information, and processing related paperwork and tickets for timely fulfillment. The representative also assists customers with basic sleep coaching, equipment maintenance reinforcement, and resolving mask fit issues.

This role is responsible for the billing and collection of inpatient and outpatient accounts receivable, ensuring expected payments are collected and accounts are fully resolved. The representative must also resolve complex customer service issues and evaluate financial resources for patients to ensure proper adjudication.

This role involves handling inbound calls to explain healthcare billing and insurance processing to patients, counseling them on financial solutions like payment plans or assistance programs, and managing both hospital and physician accounts.