Director, Future Field Engagement Strategy – Metrics & Incentives

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000Since 1891H1B No SponsorCompany SiteLinkedIn

Location

Florida + 3 moreAll locations: Florida, New Jersey, Texas, Washington

Posted

6 days ago

Salary

$185.5K - $344.5K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishGo

Job Description

• Architect and lead future‑ready measurement frameworks that define how Customer Engagement and Go‑to‑Market success are assessed across the enterprise • Translate complex, aggregated performance signals (e.g., claims, prescribing, payer, CRM insights) into clear, strategic measurement constructs • Shape balanced scorecards that intentionally measure both outcomes and critical enterprise behaviors, bringing an outside‑in perspective in close partnership with Insights and Decision Science (IDS) • Serve as a strategic advisor to senior leadership by delivering forward‑looking insights on performance trends, risks, and opportunities, alongside Insights and Decision Science • Reimagine incentive compensation strategies to align with evolving field roles, customer archetypes, and modern engagement models • Steward incentive frameworks in partnership with Incentive Compensation teams to ensure they are equitable, transparent, and meaningfully motivating • Continuously evolve metrics and incentives to reflect market dynamics, transformation priorities, and real‑world field feedback, in collaboration with Insights and Decision Science • Partner across Insights and Decision Science, Finance, Field Leadership, and field enablement teams to ensure performance frameworks remain grounded, agile, and operationally impactful.

Job Requirements

  • Bachelor’s degree required from 4-year college or university
  • 10+ years’ experience in incentive design, performance management, or field operations strategy, within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams
  • Deep expertise in incentive compensation strategy, customer engagement metrics, and the levers that drive field performance and motivation
  • Proven ability to design and scale innovative, data‑driven models that connect enterprise insights with real‑world field execution
  • Strong fluency in healthcare systems, including payer and provider dynamics, enterprise account management, and evolving technology trends
  • Demonstrated success influencing senior leaders and aligning cross‑functional stakeholders within complex, matrixed organizations
  • Exceptional analytical and strategic thinking capabilities, with the ability to synthesize complex data into clear insights, narratives, and action plans
  • Trusted collaborator and communicator, skilled at building relationships, facilitating alignment, and driving outcomes across functions, geographies, and field teams.

Benefits

  • Health insurance
  • Life and disability benefits
  • 401(k) with company contribution and match
  • Generous time off package including vacation, personal days, holidays and other leaves

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