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Role Description

This role is responsible for managing the full relocation process for customers, providing a seamless and supportive experience from initial contact through post-delivery follow-up. The Seasonal Move Coordinator works closely with internal teams and transportation partners to:

• Schedule shipments
• Track deliveries
• Resolve any service issues efficiently

The ideal candidate thrives in a fast-paced, customer-focused environment, proactively identifying challenges and ensuring high satisfaction levels. By monitoring shipment progress, coordinating logistics, and handling customer concerns, this role plays a key part in both operational success and long-term customer relationships. The position combines analytical thinking with hands-on service delivery in a collaborative, professional setting.

• Manage the end-to-end relocation process for customers, maintaining contact from start to finish.
• Reach and maintain high completion rates for customer touchpoints, including post-delivery follow-ups.
• Communicate proactively regarding shipment milestones, delays, and schedule changes to avoid inconvenience.
• Monitor distressed shipments and provide timely updates to customers.
• Schedule warehouse pick-ups, manage documentation, and coordinate with transportation service providers.
• Handle customer complaints independently using sound judgment and problem-solving skills.
• Conduct internal quality checks post-delivery and implement recovery actions to improve satisfaction.
• Document all interactions in proprietary systems, ensuring accurate and up-to-date records.

Qualifications

• Associate degree required; Bachelor’s degree preferred or minimum three years’ experience in a customer service-focused role.
• Experience in moving or logistics operations is highly desirable.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint; typing speed of 40 WPM or higher.
• Strong organizational, time management, and prioritization skills in fast-paced environments.
• Excellent communication skills with the ability to adapt to varying customer needs and stress levels.
• Ability to multitask, enter data while conducting phone conversations, and use multiple software applications simultaneously.
• Knowledge of reporting, shipment documentation, weight allowances, and Department of Defense regulations is preferred.
• Problem-solving mindset with the ability to recover from setbacks and follow company procedures.

Benefits

• Competitive hourly or seasonal pay.
• Flexible remote or office-based work arrangements, depending on assignment.
• Professional development and training opportunities.
• Supportive team environment fostering collaboration and growth.
• Paid time off and recognition programs as applicable.
• Standard office equipment and resources for remote work.