• Build & own capacity models including all volume and staffing forecasts • Pull and analyze large datasets from WFM tools, operational systems, and product data • Identify the real drivers of demand, variability, and risk • Validate assumptions using strong statistical and analytical methods • Support the Director of Marketplace in delivering staffing strategies, hiring plans and financial budgets • Support scheduling, monitoring and day to day operations • Model complex demand patterns, SLAs, productivity, shrinkage, and multi-skill workforces • Manage WFM software configuration and forecasting • Build capacity models using Python, R, and SQL • Create reusable modeling frameworks that scale across clients while allowing customization • Apply time-series forecasting, regression, simulation, or optimization techniques where they add value • Build scenario and sensitivity models to support growth planning, launches, and rapid change • Automate repeatable analysis and reduce manual planning work • Work directly with stakeholders and clients to deeply understand their workflows and constraints • Clearly explain tradeoffs between cost, service level, and flexibility • Turn complex or evolving requirements into defensible analysis that drives actionable recommendations • Partner with Finance and Marketplace leadership to support budgeting and clinician pay activities • Wheel is a 24/7 operation and may require occasional off hours support