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Role Description

The Specialist is responsible for client experience related to eCommerce products. They work closely with their peers, Customer Success, and the Supply Chain Manager to whom they report.

• Client-facing, represent Tribute Technology in matters of customer retention or account optimization related to eCommerce offerings
• Liaise with internal stakeholders on matters of process or product that affect vendors’ ability to successfully deliver, with a keen eye for overall churn reduction
• Work closely with Supply Chain Manager to implement and report on key strategic initiatives
• Independently identify and prepare recommendations for improvement based upon deep understanding of Tribute’s eCommerce offerings and fulfillment processes
• Coach floral vendors challenged with compliance to Supply Chain quality standards
• Build collaborative relationships at all levels of the organization, including executive
• Other duties as assigned

Qualifications

• Minimum of 5 years of experience in process improvement, project management, or sales
• Proficiency in English language; strong oral and written communication skills
• Intermediate to advanced computer skills, including Microsoft Office products
• Experience managing projects within multiple stakeholders, systems, and competing timelines
• Emotional intelligence to tailor communication to audience and channel for consensus-building
• Floral industry experience is preferred but not required

Benefits

• Competitive salary
• An outstanding collaborative work environment
• Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays...)
• Compensation Range: $50,000 - $70,000
• We are not sponsoring visas at this time

Company Description

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

Team Description

The Supply Chain Team orchestrates delivery of products purchased on Tribute’s eCommerce platform. We have three objectives:

• Deliver a best-in-class post-purchase experience
• Strengthen unit economics
• Nurture partner relationships