This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are hiring a Customer Success Engineer to support our Gig vertical, working directly with high-growth platforms that rely on real-time, API-driven background screening and identity workflows to onboard and manage their workforce. This role is designed for someone with strong engineering fundamentals and a teacher mindset. Someone who enjoys translating complex technical concepts into clear, actionable guidance for customers.

• Serve as the primary technical resource for our gig customers and prospects.
• Work closely with customer engineering teams to guide API integrations.
• Help design scalable workflows and ensure efficient transition from evaluation to production.
• Enable workflows through our platform for fast-paced environments with unique onboarding and compliance needs.
• Prior experience with gig or marketplace platforms is helpful but not required.
• Must be located in the United States.

Qualifications

• 4+ years in software engineering or similar role; API experience required.
• Strong familiarity with RESTful APIs.
• Backend experience with Postman, Java, Node.js, Python.
• Strength in writing production-ready, scalable code.
• Technical support experience strongly preferred.
• Ability to translate technical concepts into business concepts and vice-versa.
• Strong communication skills.
• Strong project management skills and experience working in an agile development environment.

Requirements

• Cool-headed problem solver who enjoys working at the intersection of technology and customer outcomes.
• Comfortable engaging directly with customer engineers and technical stakeholders.
• Can take abstract requirements and translate them into practical, scalable API-based solutions.
• Thrive in environments with ambiguity and evolving requirements.
• Enjoy collaborating closely with engineers, product managers, client success partners, sales teams, and customer technical teams.
• Interested in supporting modern, API-first platforms, including those in high-volume or on-demand workforce environments.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays.
• Access to new tech and growth opportunities, and leaders who want to see you succeed!