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Role Description

The Coordinator-Multi-Dwelling Unit (MDU) Enablement is responsible for assisting Field Services in managing all commercial and Multi-Dwelling Unit (MDU) properties. This position will create all MDU work orders and MDU wiring requests as well as coordinate work with multiple wiring contractors to facilitate the provisioning of TDS products and services to commercial and MDU properties.

Responsibilities

• Drop Coordination:
• Handle MDU Enablement EWOs (Engineering Work Orders):
• Generate EWOs.
• Promptly handle Open, Incomplete, or Rejected orders.
• Review and update orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria.
• Manage multiple EWO tasks and follow up on time sensitive work, taking necessary actions to update the order entry system.
• Manage tasks related to the enablement of MDU/commercial addresses, including interpreting and verifying buildings, addressing, and contact information are reflected correctly in the applicable systems.
• Select provisioning plans, generate tasks for other departments within TDS, and problem solve and troubleshoot with other departments within TDS.
• Contact customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise.
• Navigate internal systems and interpret data to diagnose and provide direction.
• Manage additional work queues as required.
• Provide support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc.
• Partner Coordination:
• Work cross functionally with all TDS teams to ensure continual enablement of addresses.
• Ensure customer needs are met and errors are being resolved promptly.
• Work with third party vendors to monitor task statuses and ensure open tasks are progressing.
• Provide information and direction to Field Services and other departments.
• Record and Inventory Management:
• Report drop order statuses to Field Services inventory management teams.
• Partner with Field Services to review and improve shared drop processes.

Qualifications

• Required Qualifications:
• Associates degree (or higher) -OR- 2+ years professional work experience.
• 6+ months’ administrative support with internal and external customer experience -OR- current military service, or prior military service with honorable discharge.
• Other Qualifications:
• Understanding of telecommunications industry, products and services.
• Ability to manage multiple projects simultaneously and take on increasing responsibilities.
• Ability to effectively keep other departments informed of developments affecting their functions.
• Ability to adapt to rapid changes.
• Problem solving skills (e.g., customer complaints, troubleshooting).

Benefits

• We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
• Associates scheduled to work 20 or more hours per week have access to:
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Associates working 30 or more hours per week additionally have access to:
• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time
• In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.

Company Description

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.