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Role Description

This role provides an opportunity to lead the end-to-end servicing and collections experience for a portfolio of lending products. The Senior Product Manager will own strategy and execution for digital platforms, enabling customers to manage loans, make payments, and access support efficiently while maintaining an empathetic approach. You will drive measurable improvements in repayment, delinquency, retention, and customer lifetime value by building scalable, data-driven, and customer-first solutions. Working closely with cross-functional teams—including engineering, design, operations, risk, compliance, and finance—you will translate complex challenges into actionable roadmaps and high-impact product outcomes. This position is ideal for a results-oriented, strategic thinker who thrives in ownership-heavy environments and is passionate about creating transparent, empowering financial experiences. Success in this role directly impacts customer engagement, operational efficiency, and long-term business growth.

• Define and execute the end-to-end servicing and collections strategy across all lending products, ensuring consistent performance and customer outcomes.
• Lead the borrower experience on web and mobile platforms, optimizing for repayment, delinquency reduction, self-service adoption, retention, and lifetime value.
• Develop scalable, digital-first servicing models that balance efficiency, trust, and customer empathy while controlling operating costs.
• Collaborate with cross-functional teams including Risk, Legal, Compliance, Finance, Engineering, Design, Operations, and Analytics to deliver compliant and customer-focused solutions.
• Establish, monitor, and report on core servicing KPIs, communicating strategy, trade-offs, progress, and results to stakeholders and leadership.
• Continuously identify opportunities to enhance engagement, cross-sell, and retention through service touchpoints.

Qualifications

• 7+ years of product management experience with end-to-end ownership of complex customer experiences.
• Experience with servicing, payments, collections, or post-origination product areas (fintech or related industries preferred).
• Strong product instincts backed by data fluency; comfortable defining metrics, analyzing performance, and running experiments.
• Customer-first mindset with the ability to balance empathy, business objectives, and risk considerations.
• Excellent communication, collaboration, and stakeholder management skills across highly cross-functional teams.
• Comfortable operating in regulated environments and partnering with legal, compliance, and risk teams.
• Builder’s mindset: thrives in ambiguity and turns complex problems into clear, actionable roadmaps.
• Passion for creating transparent, empowering financial products that help people succeed.

Requirements

• 7+ years of product management experience with end-to-end ownership of complex customer experiences.
• Experience with servicing, payments, collections, or post-origination product areas (fintech or related industries preferred).
• Strong product instincts backed by data fluency; comfortable defining metrics, analyzing performance, and running experiments.
• Customer-first mindset with the ability to balance empathy, business objectives, and risk considerations.
• Excellent communication, collaboration, and stakeholder management skills across highly cross-functional teams.
• Comfortable operating in regulated environments and partnering with legal, compliance, and risk teams.
• Builder’s mindset: thrives in ambiguity and turns complex problems into clear, actionable roadmaps.
• Passion for creating transparent, empowering financial products that help people succeed.

Benefits

• Competitive salary range: $197,000–$246,000 USD/year, with additional bonus and equity opportunities.
• Fully remote, U.S.-based role with flexibility to work from home.
• Comprehensive health, dental, and vision benefits, plus savings plans.
• Mac computer and work-from-home setup stipend, plus monthly internet and phone reimbursement.
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Units (RSUs).
• 401(k) plan with company match and robust tuition reimbursement program.
• Generous PTO, parental leave, and $1,000 travel perk on each work anniversary.
• Opportunity to work in a culture that values speed, resilience, continuous improvement, collaboration, and inclusion.