This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Development Operations & Analytics Manager is the operational backbone of NKF’s Field Strategy & Operations team—the person who ensures that fundraising platforms, data systems, and cross-functional workflows run at peak performance so that field staff can focus on relationship-building and revenue generation.

This is more than a support role. It is responsible for translating NKF’s growth priorities—particularly in major giving, peer-to-peer fundraising, and digital donor engagement—into scalable systems, reliable data, and actionable insights. The right candidate will be equally comfortable troubleshooting a Salesforce integration and presenting a dashboard analysis to senior leadership.

NKF’s Field Strategy & Operations team is in a period of intentional transformation, concentrating expertise to drive measurable impact across five priorities:

• Growing major and planned giving
• Aligning operations with industry performance standards
• Enhancing donor stewardship
• Transforming Kidney Walk into an industry-leading event
• Advancing data-driven decision-making

Qualifications

• Bachelor’s degree and 3-4 years of experience in nonprofit development operations, fundraising systems, or revenue operations
• Advanced Salesforce proficiency (NPSP experience strongly preferred), including report/dashboard design and data management
• Demonstrated experience with peer-to-peer fundraising platforms (Rallybound, Classy/GoFundMe Pro, or comparable)
• Strong analytical skills with the ability to synthesize data into actionable insights for non-technical audiences
• Project management experience with a track record of managing multiple concurrent initiatives across distributed teams
• Exceptional written and verbal communication skills

Requirements

• Own day-to-day administration, optimization, and troubleshooting of Rallybound, Classy/GoFundMe Pro, and Salesforce NPSP as they relate to field fundraising campaigns
• Serve as the primary technical liaison between field staff and national leadership for all platform issues, ensuring sub-24-hour response times on critical support requests
• Lead platform onboarding for new field staff, developing standardized training materials that reduce time-to-competency
• Partner with Data Services and Finance to ensure accurate data capture, allocation, and financial reconciliation across all fundraising platforms
• Proactively identify platform enhancements that reduce manual effort, improve donor experience, or increase conversion rates
• Design, build, and maintain Salesforce dashboards and reports that give field staff and leadership real-time visibility into fundraising performance, donor trends, and pipeline health
• Translate raw data into strategic narratives: produce monthly performance summaries with clear recommendations for the Senior Director and VP
• Conduct portfolio analysis, wealth screening, and prospect research to support the major gifts pipeline and inform field cultivation strategies
• Lead data quality initiatives including regular audits, deduplication, and standardization of donor records
• Benchmark NKF’s digital fundraising metrics against industry standards and recommend evidence-based improvements
• Manage the operational cadence of the Field Strategy & Operations team: coordinate project timelines, track deliverables, and drive accountability across initiatives
• Coordinate bi-monthly All-Development Staff Calls, including agenda development, materials preparation, and follow-up action tracking
• Identify and implement process improvements that eliminate bottlenecks, reduce duplication, and improve speed-to-execution across markets
• Develop and maintain a shared project management framework (templates, calendars, documentation standards) for the team
• Serve as a responsive partner to field staff on operational questions, Salesforce support cases, and donor inquiry resolution
• Develop toolkits, quick-reference guides, and self-service resources that reduce dependency on national team for routine operational tasks
• Support donor stewardship operations including acknowledgment workflows, communication tracking, and giving society administration
• Monitor and resolve external support cases (Kidney Walk, DIY Fundraising, general donor inquiries) through Salesforce case management

Benefits

• 90 Days: Complete platform audit of Rallybound, Classy, and Salesforce integrations; deliver gap analysis with prioritized recommendations
• 6 Months: Launch standardized reporting dashboard adopted by 80%+ of field staff; reduce average platform support resolution time by 25%
• 12 Months: Deliver annual fundraising operations review with benchmarking data; implement at least two process improvements with measurable efficiency gains

Company Description

Fueled by passion and urgency, the National Kidney Foundation is a lifeline for all people affected by kidney disease. As pioneers of scientific research and innovation, NKF focuses on the whole patient through the lens of kidney health. Relentless in our work, we enhance lives through action, education, and accelerating change.

NKF’s Mission is what we do, our Values are how we do it:

• Accountability - Earn and Keep Trust
• Collaboration - Work as a team
• Communication - Empower with information
• Community - Build stronger community
• Compassion - Lead with care and respect
• Impact - Focus on the mission

Your Voice Matters: Diversity, Equity, and Inclusion