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Role Description

The Key Account Rep is an integral part of the technology sales model designed to collaboratively sell with high performing Account Executive teams in a dedicated motion. This role will act as a sales resource that will assist and support the Technology Account Executive (AE) within their existing customer base and uncover and develop new opportunities for these customers.

This role will ensure that customers aligned to the Technology Account Executives' book of business have positive experiences, increasing their satisfaction with Technology products and services.

The Key Account Rep will be responsible for:

• Supporting the relationships with customers.
• Monitoring the delivery of all products, services, and programs by partnering with Project Managers and Customer Service for large and complex projects.

Primary Responsibilities

• Support Account Executives (AE’s) while learning the Computing and Print industry through education and development with Customer Care, Products, Solutions, Distribution, and Sourcing.
• Work directly with assigned AE’s, AM’s & RSD’s to identify, cultivate, and pursue opportunities to drive further customer Computing and Print category penetration via telephone and in-person as needed.
• Contribute to the development of solutions and proposals for both programmatic and transactional opportunities.
• Focus on customer retention and the following activities:
• Penetrate accounts with multiple locations with local buying decisions.
• Assist in the growth of new customers.
• Support the Sales Team as needed to prepare for and follow up after sales calls/sales activities.
• Support bid initiatives including entering, submission, order tracking, and follow-up with different internal departments.
• Provide pricing & follow-up to external sales field and customers.
• Act as the point of contact for the customer when the Technology Seller is unavailable.
• Develop selling skills of qualifying, strategizing, sales call tactics, closing, and maintaining service levels.
• Understand the key technology processes for sourcing, order fulfillment, and project management.
• Learn the primary Staples operating platforms (Sunrise and Sequoia).
• Ad Hoc Support - includes requests from sales field, manager, and leadership team for account and departmental initiatives.
• Engage OEM’s and Distributors as needed to get the best cost and product availability.
• Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager.
• Act as external client advocate with internal partners.
• Collaborate and take ownership with internal managers and team members on standardization and process improvement to increase customer satisfaction.
• Maintain & regularly update EOL products & EDI Catalogs.
• Assist on program rollouts, implementations, and retention/sales growth related projects.
• Resolve issues for customers through experience and utilization of available resources including Customer Service, Logistics, Credit & Collections, and IT.

Qualifications

• Minimum 4-5 years related Sales or Sales Support work experience.
• Minimum of 2-3 years of Technology Hardware Experience preferred.
• Proven self-starter with energy and motivation to uncover, develop, and close sales with the ability to work independently with minimal supervision.
• Must be results-oriented and driven by both financial and career opportunities.
• Demonstrate strong time management skills.
• Demonstrate strong verbal and written communication skills.
• Context-switching expert: the ability to balance multiple concurrent responsibilities of varying priorities and to shift focus from one to another with minimal loss of productivity or work quality.

Preferred Qualifications

• Proficient in MS Office (Excel, Word, PowerPoint).
• Proficient in Salesforce.com.
• Bachelor's Degree.
• Industry Knowledge.
• Business process impact knowledge.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!