Mitigating Risks, Securing Futures
Customer Support Associate
Location
United States
Posted
1 day ago
Salary
$55.4K - $58.3K / year
Job Description
Job Requirements
- 1-3 years of work experience in a similar role in a business services environment utilizing Customer Support Software
- Prior success in a customer service, sales, or other customer-facing role
- Demonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager, call center for finance, insurance, medical, or similar)
- Demonstrated success in consistently meeting deadlines
- Excellent written and oral communication skills as evidenced by the proper use of syntax, grammar, and vocabulary correctly within the context of the engagement.
- Written messages are organized, clear, and on-topic.
- Conversations demonstrate an articulate, confident, and appropriate tone.
- Familiarity with Google Suite or Microsoft Office
- Ability to provide exceptionally attentive service in a fast-paced environment
- Effectively multitask, manage time, and prioritize
- Experience using and maintaining a knowledge base
- Ability to solve complex problems and learn new information on-the-fly
- 2+ years experience in client service, preferably in a business services environment utilizing Client Service Software
- Attention to detail
Benefits
- health benefits
- flexible paid time off
- parental leave
- fertility and adoption assistance
- 401(k)
- educational reimbursement
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