• Lead and partner on cross-functional initiatives to drive operational excellence and program delivery across JLL teams, CRESS, and partner organizations • Identify and evaluate emerging opportunities before they become formal programs, assessing operational impacts and potential value creation • Contribute to business case development and provide operational insights for new program justification • Develop implementation strategies and approaches for operational challenges across partnered functions and technologies, ensuring alignment with data governance principles and business requirements • Coordinate across JLL/JLLT teams, client teams, strategic partners, and external stakeholders to ensure seamless program execution • Manage client and stakeholder communications for major programs and strategic initiatives, including change management, expectation setting, and rollout messaging • Develop or oversee development of training materials and deliver communications for program implementations and tool rollouts • Conduct ad-hoc analyses and run reports to support project launch, validate program success metrics, and establish sustainable BAU processes • Partner with BI team to implement new dashboards and reporting solutions through requirements gathering, UAT testing, solution validation, and rollout coordination • Provide interim reporting support for regular deliverables during transition periods until automated solutions are fully implemented • Partner with OpEx team on data governance and quality requirements, and Business Operations Analysts on Corrigo solutions • Manage up to 1-2 Operations Analysts to execute supporting initiatives • Handle ~6-8 primary initiatives simultaneously while tracking and managing broader initiative portfolios to ensure projects are updated and properly prioritized • Guide team members through complex implementation activities and capability development • Ensure effective delegation and coordination of project workstreams