Wayfinder

Step into life with purpose.

Operations Associate

OperationsOperationsFull TimeRemoteTeam 11-50Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$55K - $70K / year

Bachelor Degree2 yrs expExperience acceptedEnglish

Job Description

• Support Wayfinder’s back-to-school fulfillment season by placing orders, tracking progress, and troubleshooting issues in close partnership with our printing/shipping vendor • Support Accounts Payable by processing bill payments and coordinating approvals and coding so bills are paid on time and accurately recorded. • Liaise with customers to ensure timely payment of invoices and support an effective Accounts Receivable (AR) system • Monitor and triage multiple company email inboxes, responding to requests, routing messages to the right owners, and keeping communications organized and easy to find • Contribute to maintaining an accurate and actionable CRM (Salesforce) by updating accounts, pulling reports, and conducting analyses, as needed • Supported Wayfinder’s sales tax process by requesting and managing exemption certificates, tracking state-by-state requirements, supporting state registrations, and helping maintain ongoing compliance. • Work cross-departmentally to strategize and develop improvements and processes that contribute to the operational success of Wayfinder • Supported Business Operations by maintaining accurate company records and documentation (e.g., W-9s, insurance, corporate details), and providing information to customers and sales reps as needed. • Provide day-to-day tech support and reinforced company tech compliance (access, tools, and basic troubleshooting) • Support People Operations with Onboarding & Offboarding of Employees, Contractors, and other strategic partners

Job Requirements

  • Business or Finance bachelor’s degree, or 2-3 years of relevant experience in an Operations/Admin role preferred
  • Highly proficient in the Google Suite (Gmail, Docs, Slides, Sheets)
  • Strong organizational and analytical skills—great at catching the small details that really matter
  • Strong written and verbal communication skills and work ethic
  • Ability to work independently and as a team player
  • Self-starter who can learn new tools and processes independently – ready to dive in and figure it out
  • Tech savvy —you don’t need to know it all, but you can learn quickly and then teach/help someone else.
  • Craves context, excited by being an expert, wants to understand all aspects of what they are doing, and doesn’t leave questions unanswered
  • Bonus Qualifications
  • Experience working in Salesforce
  • Experience working in Maxio and QuickBooks
  • Experience working in K12 Education
  • Passion for purpose driven work
  • A background in Finance, Operations, Executive Assisting, or similar roles

Benefits

  • Stock: Ownership in a fast-growing venture-backed company.
  • 401k: We care about your ability to save for your future.
  • Family Focus: Parental leave and flexibility for families.
  • Time Off: Flexible vacation policy to encourage people to get out and see the world.
  • Healthcare: Medical, dental, and vision policies.
  • Goodies: Whatever hardware and software you need to get the job done.
  • Team Fun: Regularly scheduled events, annual retreat, and celebrations.
  • Learning: Learning & Development Opportunities to grow your skills and career.
  • Great team: Working with fun, hard-working, kind people committed to making a difference!
  • Flexible culture: We are results-focused. We don’t work at the office every day.
  • And much more! Lots of other perks make this company an incredible place to work.

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