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Zócalo Health

Healthcare pa' la Gente

Chief Operating Officer

Chief Operating OfficerChief Operating OfficerFull TimeRemoteLeadTeam 51-200Since 2021H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$275K / year

Seniority

Lead

15 yrs expExperience acceptedEnglish

Job Description

• Establish the operating cadence that aligns clinical operations, CalAIM program leadership, regional leadership, and patient engagement teams around shared priorities, performance metrics, and execution timelines. • Design and implement a company wide operating rhythm including performance reviews, operational planning processes, and cross functional coordination mechanisms that ensure leaders remain aligned around execution priorities. • Partner closely with Regional General Managers to ensure markets operate with clear accountability, strong local leadership, and consistent support from centralized teams. • Evaluate how work currently flows across clinical teams, community health workers, CalAIM programs, and operational functions. Address the most significant sources of friction affecting care delivery and member engagement. • Strengthen the operating model that supports community health worker teams across markets, ensuring they have clear workflows, effective supervision, and strong integration with clinical care teams. • Partner with Product, Data, and Payor Operations leaders to ensure operational workflows align with payer requirements and support consistent program execution across markets. • Build operational visibility across markets by improving reporting and performance tracking so leadership can clearly understand operational performance and emerging risks. • Prepare the organization for continued geographic expansion by ensuring operational systems can support additional markets, larger patient panels, and increasingly complex payer relationships.

Job Requirements

  • 15+ years of progressive leadership experience in operations, general management, or business operations roles within healthcare delivery, healthcare services, or similarly complex regulated environments.
  • Demonstrated experience scaling operations in high-growth organizations where processes and systems were still evolving.
  • Experience overseeing large frontline workforces including distributed or field-based teams operating across multiple markets or regions.
  • Track record of translating company strategy into coordinated operational execution across teams, markets, and functions.
  • Demonstrated systems thinking. Ability to diagnose root causes across organizational boundaries and design operating mechanisms that improve execution reliability.
  • Experience building management systems that support operational discipline, including operating cadence, performance reviews, metrics, and escalation mechanisms.
  • Experience managing complex cross-functional environments where clinical teams, operational staff, and regional leadership must work in close coordination.
  • Ability to operate effectively in ambiguity while building structure that enables teams to execute with clarity.
  • Strong leadership presence with the ability to align experienced leaders around shared priorities and operational standards.
  • Strong analytical and problem-solving skills with the ability to evaluate operational data and translate insights into operational improvements.
  • Excellent communication skills with experience working closely with executive leadership, boards, and external stakeholders.
  • Demonstrated ability to lead large operational organizations through periods of rapid growth and increasing complexity.
  • Willingness to become deeply fluent in community-based healthcare delivery models and the operational realities of serving Medicaid and dual-eligible populations.
  • Experience managing distributed or field-based teams operating across multiple markets or regions, such as community health workers, care coordinators, outreach teams, or other community-based staff.

Benefits

  • Equity compensation package
  • Comprehensive benefits including medical, dental, and vision
  • 401k
  • Flexible PTO policy - take the time you need to recharge
  • $1,000 home office stipend
  • We provide the equipment needed for this role.
  • Opportunity for rapid career progression with plenty of room for personal growth.

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