Upstream Rehabilitation logo
Upstream Rehabilitation

We are the largest dedicated outpatient physical therapy provider in the U.S.

Senior Service Desk Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Alabama

Posted

6 days ago

Salary

$23 - $25 / hour

Seniority

Senior

Associate Degree1 yr expEnglish

Job Description

• Provide technical support for computers, software, hardware and network issues. • Respond to incoming tickets and escalations, ensuring timely and effective resolution. • Troubleshoot problems by running diagnostics, asking clarifying questions, and walking users through solutions. • Install, repair and configure hardware, software, and peripherals. • Support PC setup and deployment for new employees using standard images and tools. • Maintain system performance, inventory of equipment/software and accurate documentation. • Train users on new hardware and software and follow up to ensure issues are fully resolved. • Assign appropriate user groups in Active Directory. • May require some travel to clinics. • Other projects and duties as assigned.

Job Requirements

  • Associate’s degree in Information Systems or a related field.
  • 1+ years of experience in a Service Desk or technical support role.
  • Strong working knowledge of Windows 10/11, Microsoft Office 2019/365, and VPN technologies.
  • Ability to evaluate technical issues, prioritize tasks, and determine effective solutions.
  • Strong decision-making, problem-solving, interpersonal, and communication skills, with the ability to support users at all levels of the organization.
  • Demonstrated ability to manage multiple tasks in a fast-paced environment.
  • Excellent organizational and time-management skills.
  • Ability to handle sensitive and confidential information with discretion.

Benefits

  • Annual paid Charity Day to give back to a cause meaningful to you
  • 100% employer paid medical health insurance premium option available
  • Dental and Vision insurance
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Supportive team and leadership invested in your success

Related Categories

Related Job Pages

More Analyst Jobs

Ping Identity logo

Senior Internal Controls Analyst

Ping Identity

Identity Security for the Global Enterprise

Analyst6 days ago
Full TimeRemoteTeam 1,001-5,000Since 2002H1B No Sponsor

Senior Internal Controls Analyst strengthening compliance at Ping Identity

United States
$88K - $110K / year
World Business Lenders, LLC logo

Vendor Management Analyst

World Business Lenders, LLC

Small Business Loans for Big Business Growth.

Analyst6 days ago
ContractRemoteTeam 201-500H1B No Sponsor

This position is a Contract/Consultant role with working hours typically from 9:00 am-6:00 pm Eastern Standard Time, Monday through Friday. Applicants should have an excellent command of the English language, both spoken and written. We request that you submit your CV in English.

United States
Arizona Department of Administration logo

Retirement Specialist Senior

Arizona Department of Administration

The Attorney General's Office offers a comprehensive benefits package. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Analyst6 days ago
Full TimeRemote

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for a Retirement Specialist Senior. Under the supervision of the Active Members Supervisor, this position is responsible for: Communicating with and educating members and emplo...

United States
$36.8K - $66.0K / year
ClimateWorks Foundation logo

Finance Associate

ClimateWorks Foundation

We’re on a mission to end the climate crisis by amplifying the power of philanthropy.

Analyst6 days ago
Full TimeRemoteTeam 51-200Since 2008H1B Sponsor

The Finance Associate works on the Finance & Grants team, supporting and contributing to maintaining ClimateWorks’ strong financial position. He/she/they work in a dynamic environment requiring detail-oriented, independent, and professional work. He/she/they will coordinate clo...

United States
$70K - $85K / year