Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

 

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

 

DIGIT is looking for a Netscaler SME to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of network circuits and devices as part of a large technology refresh initiative. The  Netscaler SME shall focus on implementation and coordination of wired and wireless network equipment across hundreds of sites across the globe, remotely coordinating the work.  Additionally the Netscaler SME  may be required to perform Level / Tier 2+ Network Architecting and Administration of applicable networks to include Wide Area Network (WAN), Local Area Network (LAN), Wireless Local Area Network (WLAN), and Data Centers assigned by GSA.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Responsibilities:

This position shall perform the following (to include but not limited to) activities:

• Oversee and implement switch provisioning (configuration) and implementation across multiple sites, including coordinating cutover logistics and change management.
• Engineering Netscaler to support hosting the most mission-critical systems within GSA and support all end-user Wi-Fi authentication. 
• Establish network monitoring for newly installed and replaced equipment.
• Support and operate Software-Defined Wide Area Networks (SD-WAN) sites
• Support and maintain network equipment and configuration (routers and routing).
• Manage the LAN/WAN routing protocol between the routers and perform port management, network capacity management (including planning and trending).
• Manage WLAN infrastructures to include access points (WAPs), wireless LAN controllers, and integrations into Software Defined Access (SDA) infrastructures.
• Utilize and implement network orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network.
• Manage status, errors, and inbound and outbound traffic statistics of all routing interfaces, bandwidth utilization, and errors of all inbound and outbound LAN/WAN circuits.

 

• • Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems.
  • Prepares and presents written and oral reports.
  • Prepares and presents proposals, or portions thereof, primarily in field of specialty 
  • Analyzes, diagnoses, and recommends solutions to complex problems.
  • Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
  • Generates / updates network documentation in coordination with the onsite installation resources.
  • Ability to establish and maintain effective working relationships with associates and client personnel at all levels.
  • Produce knowledge base articles and SOPs.

Qualifications

 

Requirements:

 

• Public Trust Clearance and ITILv4 Foundation Certification by start date.
• Bachelor’s degree or equivalent and 4 - 9 years of related experience.
• 5 - 7 years of experience configuring the following protocols: BGP, OSPF, EIGRP, and Static routes.
• Experience as a Netscaler SME.
• Possesses and applies expertise on multiple complex work assignments.
• Previous hands-on experience with the appliances VPX and SDX.
• Previous experience with Traffic Management: Proficiency in configuring Load Balancing (LB), Content Switching (CS), and Global Server Load Balancing (GSLB) for multi-site redundancy. Building SSL profiles and policies. 
• Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. 
• Functions as a technical expert across multiple project assignments. 
• Previous experience engineering and supporting a NetScaler solution in a large enterprise environment.
• Design and develop solutions to complex applications problems, system administration issues, or network concerns. 
• Perform systems management and integration functions
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Desired:

 

• Proficient in configuring the following protocols: BGP, OSPF, EIGRP, and Static routes.
• Familiar with SD-WAN architectures such as VMware (VeloCloud)
• Design network architecture for Software Design Access / Software Defined Network..
• Cisco Certified Networking Professional (CCNP) or Cisco Certified Networking Associate (CCNA); Highly desired.
• Must be willing to work a variety of shifts, including holidays as scheduled.
• Shall possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments.
• Familiarity with the following technologies: Active Directory, Windows, ServiceNow, Network Monitoring Systems (Solarwinds), Cisco Prime, LAN/WAN control protocols. 
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

Physical Requirements:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following: 

• Maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. 
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. 
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time. 
• Travel minimally, via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds).

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.