PushPress provides robust, simple, and elegant recurring billing and membership management solutions.

Onboarding Specialist

Onboarding SpecialistCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

48 days ago

Salary

$60K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Guide new clients through PushPress Grow setup, including CRM, A2P registration, and key integrations. • Deliver onboarding through a mix of one-on-one calls and Intercom-based support. • Educate clients on workflows aligned to their business goals and operating model. • Track onboarding progress and proactively follow up to remove blockers. • Collaborate with Support and Operations teams to identify and close onboarding gaps. • Review and update Help Docs and PushStart content to improve onboarding clarity. • Identify early churn signals and escalate risks to Support or Operations teams. • Provide how-to guidance via chat for customers in the onboarding phase.

Job Requirements

Strong working knowledge of PushPress Core and Grow, including CRM configuration and workflows.
Experience leading customer onboarding, implementation, or setup projects in a SaaS environment.
Comfort delivering onboarding over video, screen share, and live troubleshooting sessions.
Strong project management skills with consistent follow-up and milestone ownership.
Clear, confident communication with the ability to explain technical concepts simply.
High attention to detail and disciplined use of systems and tracking tools.
Empathy and calm under pressure when supporting customers who feel overwhelmed.
Two or more years of experience in SaaS onboarding, implementation, or client-facing roles.
Two or more years of experience in gym ownership, gym management, or fitness operations.