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Role Description

The Account Manager Liaison provides operational and administrative support to Account Managers and Client Services leaders by helping manage job postings, maintain system accuracy, and support the submission process for clinicians. This role plays an important part in ensuring that client information, job orders, and submissions are processed efficiently and accurately.

This position is ideal for someone who is detail-oriented, organized, and thrives in a fast-paced environment while supporting multiple teams and priorities.

Key Responsibilities

• Upload nurse profiles into vendor management systems (VMS/MSP platforms) and ensure submissions are accurate and complete
• Assist with job order entry from internal job scrapers and incoming email requests
• Post, maintain, refresh, and remove job postings while keeping order statuses up to date
• Assist with gathering and submitting required documentation for nurse profiles, including credentials, licenses, and vendor-specific documentation
• Support Account Managers with submission file reviews and vetting when needed
• Maintain accurate client and facility information within internal systems and vendor platforms
• Provide desk support to Account Managers during periods of high volume or coverage needs
• Act as a secondary contact between internal teams, Account Managers, and client facility representatives when needed
• Deliver excellent customer service to both internal partners and external clients
• Provide operational and administrative support to help ensure smooth client services operations

Qualifications

• High school diploma or equivalent
• 2+ years of general office, administrative, or operational support experience
• Strong proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong attention to detail and organizational skills
• Excellent customer service and communication skills
• Ability to quickly learn new systems and processes
• Ability to manage multiple priorities in a fast-paced environment
• Ability to build and maintain strong working relationships across teams

Preferred Qualifications

• Experience working in healthcare staffing, hospital environments, or medical sales support
• Experience working with vendor management systems (VMS/MSP platforms)
• Experience supporting client services, account management, or operations teams

Compensation

Base Salary Range: $21.63 – $24.00. Final compensation will be determined based on experience, skills, and location.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Employee assistance programs
• Professional development opportunities
• Employee recognition programs

Our Core Values

• Own Your Relationships - Be someone others can count on. Strengthen connections through reliability, trust, and communication.
• Own the Outcome - We hold ourselves accountable for outcomes—not just effort. Through focus and follow-through, we achieve meaningful results.
• Obsess Over the Experience - Every interaction matters. We strive to create experiences that make people feel valued and supported.
• Act with Integrity & Respect - We do what’s right—for our clients, clinicians, and each other—always treating others with honesty and respect.

Ready to Join Us?

If you enjoy staying organized, supporting high-performing teams, and playing a key role behind the scenes to ensure exceptional client experiences, we’d love to hear from you. Apply today and become part of a team committed to making a difference in healthcare staffing.