• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth. • Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role. • Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback. • Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies. • Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust. • Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities. • Provide support and direction to project teams to ensure successful delivery and synchronization of service projects. • Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role. • Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers. • Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs.