POSITION OVERVIEW

The Service Enablement Manager is responsible for supporting the enablement of large-scale service offerings in the United States and Canada. This role ensures that contractual service offerings are in accordance with SMA strategy and able to be fulfilled profitably by various teams within SMA America.

This is an individual contributor role with no direct people management responsibilities. This position is fully remote and open to candidates located anywhere in the United States.

PRIMARY DUTIES / RESPONSIBILITIES

• Provide support to the Managing Director of Service & Operations and the Senior Director of Service Enablement.
• Clarify market trends for scope of services offered by SMA in North America.
• Coordinate with Product Management, Sales, and Services teams to refine offerings within the local market.
• Review feasibility and pricing of performance guarantees, including time and energy based availability contracts, service delivery commitments, and data-focused service offerings.
• Educate Sales, Service, and supporting teams on service offerings and positioning.
• Represent the Service organization while advocating service offerings in customer meetings and discussions.
• Support services contracting activities, including legal terms, scope of work, and pricing discussions internally and with customers.
• Ensure enablement of service capabilities and contractual obligations within multiple SMA departments in support of service contracts.
• In partnership with the Business Analytics Team, evaluate effectiveness of service contracts and advocate adjustments to scope, risk, and pricing strategy.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Engineering, or equivalent experience. A specific institution or field of study is not required -- relevant experience and demonstrated competency are prioritized.
• Background in energy production, renewables, or a service-related industry required.
• Minimum of 4–6 years of experience in a service enablement, service contracts, or related commercial role.
• Experience with long-term service agreements (LTSAs), including scope of work, bonuses, liquidated damages, and contract negotiation.
• Experience in service support and customer-facing roles within energy, OEM, or inverter vendor environments.
• Applicants must be legally authorized to work in the United States. This position does not offer employment visa sponsorship now or in the future.

PREFERRED QUALIFICATIONS

• Understanding of data science, machine learning, and/or production guarantees is a plus but not required.
• Analytics capability and comfort working with numbers, contract performance metrics, and results preferred.
• Predictive analytics understanding is a differentiator but not a hard requirement.
• Experience with other OEM or inverter vendor service models is a plus.
• Proficiency with SAP/ERP and Salesforce CRM preferred.

OTHER SPECIALIZED SKILLS

• Experience in service contracts, including scope of work, negotiations, and pricing.
• Strong customer-facing and presentation skills.
• Ability to simplify complex subjects and communicate benefit internally and externally.
• Ability to travel monthly for customer meetings and trade shows.
• Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) required.
• Proficiency in English, both written and verbal, required. German language skills are a plus.
• Excellent interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, collaborative environment.

WORK MODEL

• Fully remote role open to candidates located anywhere in the United States.
• Monthly travel required for customer meetings and trade shows.

COMPENSATION AND BENEFITS

• Salary Range: $106,000 – $135,000 annually, depending on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage (including $0 premium options).
• 401(k) plan with company match.
• Paid time off and company holidays.
• Opportunities for professional development and training.
• Collaborative, inclusive, and innovative work environment.

SPONSORSHIP NOTICE

SMA America will not sponsor employment visas for this position, including now or at any point in the future.