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Role Description

Phil is seeking a talented and experienced Senior Vendor Performance Manager to oversee and enhance our vendor relationships. This role will focus on managing the lifecycle of vendor engagements, driving operational excellence, and ensuring vendor satisfaction. As the Senior Vendor Performance Manager, you will be responsible for interfacing directly with enterprise vendors, managing key performance indicators, and resolving issues through clear communication and process improvements.

• Interface directly with enterprise vendors and manage the lifecycle from launch to closeout, including quality initiatives, operational excellence, inventory management, and key KPIs.
• Provide updates via email, in-person, or Zoom on vendor milestones, on capacity, performance, AR, and deliverables.
• Investigate and resolve problems by identifying root causes and proposing process improvements through clear communication with internal teams.
• Capture and document requirements from external and internal stakeholders to support vendor growth.
• Collaborate with internal subject matter experts to address vendor questions and ad hoc requests throughout the relationship.
• Streamline processes by developing more efficient methods for gathering, sorting, and accessing data.
• Build and maintain strong working relationships with internal experts and work cross-functionally with other departments to enhance vendor performance and patient satisfaction.
• Drive overall vendor satisfaction and encourage participation in future program launches for Phil.
• Lead vendor meetings and facilitate internal discussions to support ongoing vendor growth and performance.
• Analyze large data sets to determine root causes of problems and provide insights for program, vendor, and network improvement.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of relevant professional experience.
• At least 3 years of experience in client services, including direct interaction with partners and/or clients, project/program management, and examples of managing external partnerships.
• Excellent verbal and written communication skills, with strong time management, attention to detail, problem-solving abilities, a sense of urgency, and enthusiasm.
• High level of empathy for partners and customers, with strong active listening skills.
• Enjoys solving problems in dynamic and rapidly changing environments.
• Experience with analytical tools such as Looker, MongoDB, and Tableau.
• Proficient in Google Apps, project management tools (e.g., SmartSheet, TeamGantt), and CRM applications (e.g., Salesforce).
• Familiarity with API and technical knowledge is a plus.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech.
• Fully remote working environment.
• Competitive compensation (commensurate with experience).
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.