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Role Description

American Specialty Health Incorporated (ASH) is seeking a Systems Engineer I to join our Information Technology Operations department. The System Engineer I is responsible for the design, integration, and optimization of information systems within a dynamic and fast-paced environment. This role plays a critical part in ensuring the availability, performance, and scalability of IT infrastructure. The System Engineer I will collaborate with cross-functional teams to architect solutions and act as a liaison in the administration, maintenance, and support of a resilient and highly available infrastructure. This role offers opportunities to grow technical expertise and support the development of team capabilities through collaboration and knowledge sharing.

Salary Range

$89,300 to $100,000 Full-Time Annual Salary Range.

Remote Worker Guidelines

• This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment.
• This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed).

Responsibilities

• Performs daily System Engineering tasks.
• Develop and implement automation solutions for system operations, leveraging coding best practices and industry standards to enhance efficiency, reliability, and scalability.
• Work with System Administrators to develop skill level and knowledge in our environment.
• Lead and plan tasks required for upgrades, migrations, optimizations, and new implementations within a hybrid infrastructure.
• Execute tasks required for upgrades, migrations, optimizations, and new implementations within a hybrid infrastructure.
• Executes tasks related to security configuration, monitoring, and auditing of the infrastructure environment.
• Design, develop, test, and implement systems, applications, and project-based solutions in alignment with organizational requirements and technical standards.
• Provides support for applications and actively participates in workflow optimization based on department and project demands.
• Maintains critical monitoring systems and responds to alerts. Provides constant feedback and assists with continuous enhancements to the monitoring platforms.
• Part of emergency on-call rotation.
• Trains Service Desk and System Administrator team on systems and applications through documentation and hand-off.
• Provides system administration escalation support.
• Respond to escalated tickets from the System administrator team that require support and follow appropriate ticketing procedures.
• Collaborate with other IT team members to troubleshoot and resolve technical support issues.
• Performs other end user technical support as needed.
• Act as backup support for administrator team as needed.
• Provides training and guidance to System Administrator team to increase knowledge.
• Develops, maintains, and organizes documentation around systems, processes, and work instructions critical to day-to-day operations and systems design.
• Provides updates as required for audit requests, both internal and external.
• Documents and create design layouts for new projects and associated tasks.
• Attends industry seminars, conferences, training classes and reads industry journals to stay current on technology.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor’s Degree in a computer related field or equivalent experience required. If equivalent experience, high school diploma and 4+ years of experience in System Administration role required.
• 3 years experience with Windows OS environments required. 5 years preferred.
• 1 year experience with Cloud technologies required. 3 years preferred.
• 3 years experience working in a regulated field or compliance driven field such as healthcare or finance preferred.
• 3 years experience with IaC utilizing Bicep, PowerShell, or Python preferred.
• 1 year experience with Linux based OS – Linux LPI or equivalent experience preferred.
• Capability of architecting, integrating, and implementing functional solutions within a secure environment.
• Research and development of existing architecture to enhance system efficiencies.
• Development and maintenance of automation frameworks and tools.
• Provide mentorship and guidance to System Administration team.
• Ability to have informed discussions for upcoming changes, projects, or other defined tasks as the lead.
• Collaborate with the administrative team to transition completed projects, ensuring the delivery of all associated documentation.
• Demonstrate the ability to utilize PowerShell, Python, or equivalent scripting languages.
• Monitor system performance to ensure reliability and availability of IT resources utilizing industry tools such as Solarwinds or Dynatrace.
• Implement and enforce security related requirements, such as vulnerability remediations.
• Demonstrate proficiency in managing and administering identity and access solutions using Active Directory and Microsoft Entra ID, including user provisioning, group policy management, authentication protocols, and directory synchronization.
• Share information in an appropriate and timely manner.
• Interact in a positive, respectful manner to establish and maintain cooperative working relationships.
• Experience with ServiceNow or other ITIL platforms.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Develop precise system documentation for routine tasks to ensure consistency by other administrators.
• Demonstrate ability to communicate effectively both orally and in writing.
• Perform routine standardized maintenance tasks such as updates, patches, and backups.
• Exercise strict confidentiality in all matters.

Requirements

• Microsoft AZ-801: Configuring Windows Server Hybrid Advanced Services Upon Hire preferred.
• Linux LPI or equivalent Upon Hire preferred.
• Microsoft Certified: Azure Solutions Architect (AZ-305) Upon Hire preferred.
• Microsoft Certified: Azure Administrator (AZ-104) within 180 Days required.
• CompTIA Security+ Upon Hire preferred.
• ITIL Foundations Upon Hire preferred.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

• Primarily sedentary, able to sit for long periods of time.

Physical Requirements

• Ability to speak, see and hear other personnel and/or objects.
• Ability to communicate both in verbal and written form.
• Ability to travel within the facility.
• Capable of using a telephone and computer keyboard.
• Ability to lift up to 40 lbs.

Environmental Conditions

• Work-from-home (WFH) environment.

Company Description

American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.