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Role Description

As an Outbound Personal Vacation Planner at Windstar Cruises, you will be an integral part of our sales organization, playing a key role in driving revenue growth by:

• Proactively reaching out to potential and existing clients.
• Identifying new sales opportunities and converting leads into bookings.
• Utilizing advanced AI tools to increase productivity and streamline daily administrative tasks.
• Personalizing outreach based on data-driven insights.
• Building and nurturing lasting client relationships.
• Guiding guests through every stage of their booking journey.
• Ensuring a seamless and memorable vacation planning experience.
• Collaborating closely with cross-functional teams.
• Leveraging AI-powered resources to stay informed about the latest products, promotions, and guest preferences.

Personal Vacation Planners earn an hourly pay rate plus a monthly performance-based incentive.

Full-time positions available to work remotely as long as you live in one of these states: AR, AZ, CO, FL, LA, MN, TX, and WI.

Responsibilities

• Utilizing the Windstar Sales Academy Training alongside AI-driven coaching and call insights to effectively sell cruises, land packages, shore excursions, airfare, transfers, and hotels.
• Building and maintaining strong relationships with prospective and existing customers through outbound campaigns.
• Coordinating with OCC Leadership Team to nurture relationships with guests who’ve completed their recent voyage.
• Demonstrating strong product knowledge of Windstar Cruises using AI-assisted knowledge tools.
• Managing and following up on leads within the Windstar Cruises CRM system.
• Advising Leadership of all potential escalations or emergency situations in a timely manner.
• Meeting or exceeding established sales goals and performance metrics.
• Meeting or exceeding call standards on every guest interaction.
• Engaging with high-value guests across multiple channels within Microsoft Office 365.
• Entering accurate information into booking engine and CRM platform.
• Adapting to evolving technologies, system enhancements, and digital workflows.
• Multitasking efficiently across multiple software systems while maintaining high quality guest experience.
• Collaborating with other departments to develop and support promotional strategies and campaigns.
• Communicating effectively with colleagues and Leadership to uphold a positive work culture.
• Providing support to other teams of the Vacation Planning department or Leadership as needed.

Qualifications

• 1 year of sales experience, with high level service attributes, preferably in the luxury space.
• 1 year of call center experience, interacting with customers.
• Demonstrated outbound sales abilities.
• Hospitality and Tourism experience preferred, including but not limited to: Cruise, Airline, Travel, Hotel Related Sales/Service.
• Must be able to communicate in writing and verbally with professionalism, credibility, and confidence.
• The ability to present information in a positive, convincing manner.
• Strong belief in personalized, effective customer service from pre-cruise to post-cruise interactions.
• Must demonstrate an enthusiastic and professional, positive approach to all responsibilities.
• Able to handle multiple tasks simultaneously.
• Ability to think outside the box on solutions for various issues with a “What is best for the Guest” mindset.
• Willing to accept and act responsibly in compliance with policy and procedure.

Work Schedule

• Personal Vacation Planners will average 40 hours per work week.
• Agents must be punctual and flexible within their schedule to work as early as 9:00am EST.
• Operating hours: Monday - Friday 9:00am to 8:00pm EST; Saturdays 9:00am to 6:00pm EST.

Work Environment

• Remote work environment.
• Hard Wire Wi-Fi required.
• Must meet ergonomic standards for a home office with a private area to work with limited distractions.

Benefits

• Comprehensive benefits package including: Medical, Dental & Vision.
• HSA & FSA.
• Life & Disability.
• Accident, Hospital & Critical Illness.
• Pet Insurance.
• Vacation, Sick Time and paid Holidays.
• 401(k) with Company Match.
• Employee Assistance Plan.
• Education Assistance.
• Employee Discounts & Travel Deals.

EEO

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.