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Role Description

We are actively hiring Remote Patient Advocates to support patients, providers, and care teams nationwide. If you have healthcare experience — or strong customer service and administrative skills with a desire to make a difference — this could be the perfect opportunity for you.

As a Remote Patient Advocate, you will serve as a key point of contact for patients, helping them understand their care options, coordinate services, and resolve questions or concerns. This role combines customer support, healthcare coordination, and administrative assistance in a fully remote environment. You will work independently from home while collaborating with healthcare professionals and care teams in a fast-paced, mission-driven setting.

What You'll Do

• Serve as the primary contact for patients via phone and secure messaging
• Help patients understand healthcare processes, benefits, and next steps
• Schedule appointments and coordinate follow-ups
• Verify insurance eligibility and assist with referrals
• Document interactions accurately in EMR/EHR systems
• Assist with prior authorizations and prescription requests
• Obtain and organize medical records and supporting documentation
• Escalate complex concerns to appropriate departments
• Maintain HIPAA compliance and protect patient confidentiality
• Collaborate with internal teams to ensure seamless patient experiences

Qualifications

• High school diploma or equivalent required
• 1+ year of experience in healthcare, call center, customer service, or administrative support preferred
• Strong communication and problem-solving skills
• Basic knowledge of medical terminology is helpful
• Comfortable using computers, EMR systems, and Microsoft Office
• Reliable internet connection and ability to work independently
• Healthcare certification is a plus but not required. Paid training provided.

Benefits

• Fully Remote – Work from anywhere in the U.S.
• Competitive compensation
• Flexible scheduling options
• Paid training and onboarding
• Clear path for advancement
• Comprehensive benefits (medical, dental, vision)
• Paid time off and retirement options
• Supportive, mission-driven culture

Make an Impact

As a Patient Advocate, you will play a meaningful role in helping individuals navigate the healthcare system with confidence and clarity. We are actively reviewing applications and hiring quickly. Apply today to begin your remote healthcare career and help patients when they need it most.