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Role Description

The Strategic Account Manager – MRO is responsible for driving growth and strengthening partnerships with major wholesale and distribution customers and other channel partners that supply maintenance, repair, and operations (MRO) products to end users in construction, facility maintenance, and industrial markets. This role combines strategic relationship management, commercial negotiation, and channel development—aligning Delta Faucet Company’s portfolio and programs with key distributor strategies to maximize revenue, margin, and market share.

Responsibilities

• Own strategic relationships with top wholesale and distribution accounts in the MRO channel, ensuring alignment of sales goals, marketing initiatives, and growth plans.
• Develop and execute account business plans focused on expanding product line penetration, driving profitability, and achieving sales objectives.
• Negotiate annual programs, rebates, and pricing structures in collaboration with internal finance, marketing, and operations teams.
• Coordinate joint business planning sessions with key distributors to identify new product opportunities, category gaps, and value-added services.
• Manage and optimize digital and catalog content—ensuring product data, imagery, specifications, and marketing assets are accurate, consistent, and optimized across distributor platforms.
• Partner with channel marketing teams to launch promotions, merchandising initiatives, and digital content campaigns within distributor networks.
• Monitor distributor performance metrics (POS data, inventory turns, SKU mix, market coverage) and adjust plans accordingly.
• Collaborate with regional sales managers and field teams to execute growth programs through distributors to local contractors and facility managers.
• Leverage CRM tools to manage pipelines, track activities, and forecast performance.
• Serve as the voice of the distributor internally—sharing insights on pricing competitiveness, product gaps, and market trends.
• Attend trade shows, distributor events, and regional meetings to strengthen relationships and promote the brand portfolio.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred. Equivalent education and work experience will be considered.
• 5+ years of sales or account management experience in the MRO, plumbing, electrical, or building products distribution space.
• Strong understanding of wholesale distribution models, including rebates, pricing matrices, and inventory management.
• Proven success in managing multi-location or national distributor accounts with $10M+ in annual volume.
• Experience working with contractor-driven channels and understanding end-user demand creation.
• Experience managing digital product content (spec sheets, marketing assets, pricing, and imagery) across large distributor or e-commerce platforms.
• Exceptional relationship management, negotiation, and presentation skills.
• Analytical mindset with the ability to interpret POS data, financial reports, and market trends.
• Proficient in CRM systems (Salesforce preferred), Excel, and Power BI or equivalent analytics tools.
• Ability to travel up to 50% for distributor visits, trade events, and joint field calls.

Core Competencies

• Channel Strategy: Deep understanding of MRO distribution and contractor supply chains.
• Commercial Acumen: Ability to manage pricing, rebate programs, and contract profitability.
• Digital Content Management: Ensures product data, images, and content accuracy across wholesale/e-commerce channels.
• Relationship Leadership: Builds trust with distributor executives, purchasing teams, and category managers.
• Data-Driven Decision Making: Uses sales data, POS reporting, and forecasts to drive actions.
• Influence & Collaboration: Works cross-functionally to align marketing, operations, and sales priorities.
• Executional Excellence: Consistently delivers on revenue targets and account initiatives.

Benefits

• Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.