This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role. If you are an incredibly organized individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in where needed—then don’t pass up this opportunity!

A day on the job looks like this:

• Book new projects and ensure all required services are in place to meet Lakeshore standards
• Manage and track new projects through all stages
• Coordinate support services for installation dates
• Schedule labor for work to ensure successful project execution
• Maintain and manage all records and paperwork related to projects
• Maintain Salesforce records for all projects, including labor assignments, support service bookings and order information
• Work closely with our third-party vendors to support projects and customer needs
• Collaborate with other departments as needed
• Resolve issues efficiently as they arise
• Serve as the first line of communication for labor and third-party accounts
• Process and review invoices for labor and vendors
• Ensure projects are completed to satisfy all stakeholders
• Compose various forms of correspondence to maintain clear communications with all end users

Qualifications

• High school diploma or equivalent required; college degree preferred
• Excellent administrative and organizational skills (1+ years of experience)
• Exceptional customer service skills in dealing with both vendors and internal departments
• Strong sense of urgency and a “can-do” attitude
• Excellent problem-solving and decision-making skills
• Ability to juggle/prioritize multiple projects in a fast-paced setting (extra points if you can actually juggle!)
• Superb written and verbal communication skills
• Experience in customer support is preferred
• Proficiency in Excel, Word and Outlook
• Knowledge of Salesforce.com is a plus
• Ability to learn quickly with a super-strong desire to help others
• Great attention to detail
• Egoless, collaborative approach to producing great work

Requirements

• At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.
• For employees residing outside of Los Angeles and Orange Counties, pay is based on national market.
• For this position, new employees joining Lakeshore are typically brought into the organization at an hourly rate between $15.85-$22.50 depending on relevant experience & skillset.
• This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

Benefits

• Employee discount on products that make you smarter
• Casual dress…and we really mean it