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Role Description

The Sr. Business Operations Analyst works with field operations and corporate underwriting to address policy issues that need to be corrected and/or changed. The objective for the Sr. Business Operation Analyst is to address Underwriting tasks: complex, exposure changing and premium bearing endorsement requests, bureau issues, audit and claim issues and other post bind policy issues and serve as a Team Lead.

• Works closely with Corporate Compliance and Governance ensuring compliance with Federal and State regulations, Workers’ Compensation Bureau regulations and internal governance processes.
• Addresses policy level issues - endorsement requests, bureau issues, audit and claims issues and other post bind policy issues.
• Understands the policy level issues, works with the appropriate parties, and develops solutions to resolve those issues with little direction.
• Ensures customer responsiveness goals are met while maintaining appropriate underwriting discipline.
• Serves as a team lead, providing guidance to other non-senior analysts.
• Reviews and approves referrals within their Senior Authority in the absence or at the request of the Underwriting Manager.
• Supports the Business Operations Manager in managing and updating SOPs for the team’s processes.
• Serves as the subject matter expert and designated tester for system upgrades, special projects, and updates including testing.
• Maintain current knowledge of key Federal, State, Bureau and internal regulations and processes.
• Monitors Bureau & DOI actions and works with Corporate Compliance and governance on business changes needed.
• Works collaboratively with: Sales, Claims, IT, Legal, Loss Control, Premium Audit and Field operations (Underwriting and Underwriting Services).
• Other duties as assigned.

Qualifications

• Minimum of 8 years of experience in the Workers Compensation industry, preferably with a field underwriting and underwriting support unit.
• Senior level technical expertise, knowledge of key Federal, State and Bureau regulations, knowledge in how to get regulatory information.
• Must demonstrate understanding of NCCI and/or Independent Bureau State(s).
• Must have strong verbal and written communication skills, collaboration, and influence management skills.
• Must have superior analytic and decision-making skills.
• Insurance Designation preferred.
• Bachelor’s degree. Equivalent combinations of education and experience may be considered.

Requirements

• Remote: This role is remote, and only open to candidates currently located in the United States and able to work without sponsorship.
• It requires a suitable space that provides a private and quiet workplace.
• Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
• Travel: May be required to travel to off-site location(s) to attend meetings, as necessary.

Benefits

• Salary Range: $70,000 - $100,000 and a comprehensive benefits package.

Company Description

As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work!

• We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS!
• Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States.
• EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees.
• We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment.
• At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement.
• As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career.