• Independently manage the end-to-end lifecycle of employee relations cases. You will oversee the intake, triage, and resolution of ER issues, ensuring every voice is heard and every case is documented with precision, care, and extreme attention to detail. • Lead, with a high level of discretion and judgment, end-to-end internal investigations into allegations of misconduct, harassment, or policy violations. You will own the entire process, from architecting the investigation plan and interviewing witnesses to delivering final, evidence-based recommendations and documentation. • Ensure that disciplinary actions and terminations are handled with dignity and consistency. • Serve as a high-touch consultant to managers and the People team (especially HRBPs) on ER-related topics, including complex accommodations, disciplinary actions, and policy interpretation. You act as an objective, confidential intermediary to help resolve disputes before they escalate. • Act as a steady sounding board for managers facing high-tension conversations. You will coach leaders on how to approach difficult discussions with a focus on de-escalation, empathy, and clarity, ensuring they feel supported in even the most challenging moments. • Lead the coordination and adjudication of background checks and employment eligibility for our diverse population. You will apply sound judgment and legal awareness to ensure we are audit-ready and compliant while maintaining our commitment to fair-chance hiring. • Help us move from early-stage workflows to a structured, scalable ER function. You will lead the implementation and maintenance of ER policies, SOPs (standard operating procedures) for investigations, and grievance frameworks that will support our nationwide expansion. • In addition to solving individual cases, you will identify systemic trends. You’ll track ER metrics and use data to surface insights, partnering with leadership to design and deliver proactive training or cultural interventions that address recurring issues at the root.