When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW:

Recruit blood donors by telephone, schedule appointments, coordinate reminders and maintain records to increase the number of donors and blood products to meet the collections goals. Provide support, development and/or leadership guidance to all volunteers. 

Key Responsibilities:

1. Contact by telephone current apheresis and/or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues.

2. Schedule appointments to ensure maximum number of donors are scheduled each day. 

3. Maintain daily production standard, including phone calls and appointments per hour. 

4. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 

5. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 

6. Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.

Pay Rate: Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living).

Schedule: Sunday, Monday & Tuesday from 9:00AM - 5:30PM, Wednesday & Thursday from 10:00AM - 6:60PM Eastern time.

Training: Must have the ability to work a flexible schedule for the first 4-6 weeks of training.

WHAT YOU NEED TO SUCCEED: 

Education: High School or equivalent required.

Experience: 1 year of related experience preferred.

Skills & Abilities: Ability to work on a team. Computer experience, excellent customer service and problem-solving skills required.  Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO:  Starting at 15 days a year; based on type of job and tenure

• Holidays:  11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.