• Responsible for providing the Connected Device Support and Reconciliation (CDSR) team supervision, direction and oversight over multiple focus areas such as Quality Assurance, Centralized Ordering and device end of life operations. • This position plays a critical role in ensuring operational efficiency, accuracy of data and documentation, and alignment with program goals to ensure daily outstanding performance. • Monitors and controls operational activities, company policies, and business objectives. • This role requires a blend of technical expertise, analytical skills, and leadership support, with a strong emphasis on quality control, reporting, and coordination with VA sites and senior management.