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Patient Experience Director
Location
United States
Posted
2 days ago
Salary
$140K - $170K / year
Job Description
Job Requirements
- 10+ years of professional experience
- Strong skills working with journey mapping tools and data-driven CX platforms.
- Experience in a "three-legged stool" environment, working intimately across Operations/Patient Care, Tech/Product, and B2C Marketing/Growth.
- Track record in improving NPS and patient engagement through architectural and process changes.
- Ability to translate complex clinical workflows into simple, digestible, and engaging consumer experiences.
- Ability to operate as a high-level IC (Individual Contributor), acting as a deep domain expert who can influence without direct reports.
- Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
- Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
Benefits
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
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