• The Process Improvement Analyst (PIA) will partner with operations management and subject matter experts (SME) to gain an understanding of current operational processes as well as the industry, state, and federal requirements. • The PIA recommends policy and procedural changes, and develops measurement criteria and project plans. • Collaborates with operations management to evaluate current methods and develop strategies to implement changes, design optimal processes, and recommend best practice and/or customized solutions to improve overall efficiency, productivity, quality, and compliance. • Will also coordinate onboarding of new clients and participate in client SLA monitoring and any associated process improvement implementations. • May also be involved in project data analysis needs both in the sales pursuit and in the program execution phases. • Will lead efforts to evaluate offshore opportunities for process efficiencies. • Supports management in analyzing, planning, developing and monitoring strategies to achieve business objectives. • Makes recommendations to management that identify methods, procedures, and technologies that enhance and/or streamline operational processes. • Assists in development of business policies. • Conducts business operations related studies for management. • Manages projects and coordinates the implementation of process change rollouts. • Oversees the technical and nontechnical implementation of new processes. • Participates in the implementation of automated tools and technologies to create business process efficiencies. • Works with operations teams to ensure proper control plans are deployed as a result of business and regulatory changes. • Creates and maintains project plans that track the completion and delivery of all milestones. • Compiles and tracks financial and resource budgets for each project, to include tracking work efforts and escalating financial risk to the business. • Collaborates with operations and SME to determine and document as-in processes throughout the organization. • Develops process map workflows, requirements, and work content documentation. • Analyze client need(s) and recommend business solution(s) to process challenges. • Promote positive and productive reaction to ongoing business changes. • Create necessary reporting to effectively manage client engagement, complete on timely basis, and ensure contractual level of accuracy. • Provide clear and concise communication and reporting to clients, project teams and stakeholders. • All other duties as assigned.