• Managing the North America Retail maintenance function across all shops, including oversight on direction, strategy, supporting workload, feedback, reviews, development, and creating and managing budgets. • Effectively managing and developing the Repairs and Maintenance team (2) to ensure they meet the needs of the business and are effective in their work. • Project managing maintenance project works in shops across North America. • Managing Tenders; FM providers to larger works in shops. • Overseeing external management systems, ensuring reactive calls are logged and planned maintenance is booked and organized within service level agreements across shops. • Targeting large monetary savings in yearly contracts and reactive vs planned costs. • Work closely with Finance on forecasting and budgeting for North America Retail shops. • Managing appraisal submission for maintenance CapEx works required / improvements. • Supporting the Sustainability team in using our 3rd party remote Energy Management System with monitoring and diagnostics, where applicable. • Main point of escalation for any issues with vendors and contractors. • Quarterly contractor reviews to assess quality of work, share feedback and review performance. • Contractor management; ensuring insurances, policies and standards align with company requirements and ethical standards. • Reviewing Risk and Method Statements and supporting permits to work for contractors where required. • Collaborating with other teams to source sundries / store design items as needed and in accordance with Lush’s ethical purchasing standards. • Supporting larger shops and flagship locations with additional maintenance requirements and support to local teams handling day-to-day maintenance. • Visiting shops and buildings across North America to carry out maintenance checks and provide support. • Continuously supporting and guiding shops, buildings and and support teams, promoting a culture of accountability and continuous improvement. • Supporting core Lush sustainability goals through collaboration with the Earthcare team, including working to reduce energy and water waste, improve efficiency, decarbonize operations and support regenerative and circular materials systems.