• Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments • Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members • Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations • Servicing current customers as a system functional expert for Würk’s platform • Working collaboratively with the services and implementation departments to support a successful client experience • Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future