• Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions • Assist customers with tax related questions through inbound warm transferred phone calls and inbound customer emails • Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments • Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations • Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts • Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies • Collaborate with customers to complete Third-Party Agent (TPA) setup • Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers and tax clearances • Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned