• Plan and conduct qualitative research using a range of methods, including one-on-one interviews, group-based research, contextual inquiry, and evaluative usability testing • Engage stakeholders and users across multiple roles and teams to understand needs, workflows, constraints, and opportunities • Collaborate with project teams to define research goals, user groups, and the questions, assumptions, and risks to be explored through research • Develop research plans, discussion guides, and supporting documentation • Adapt research approaches as project scope, constraints, or timelines evolve • Analyze research inputs to identify patterns, themes, risks, and opportunity areas • Incorporate findings from content audits, UX audits, workflow reviews, accessibility audits, and existing documentation as inputs to research synthesis • Triangulate qualitative findings with other available inputs (e.g., surveys, audits, operational data) to strengthen insights and recommendations • Translate research into clear, actionable insights that inform strategy, design decisions, and prioritization • Design and facilitate workshops or working sessions to validate findings, explore opportunities, or align stakeholders • Prepare materials, support facilitation planning, and synthesize outcomes • Partner closely with UX designers and project managers to ensure research insights translate into meaningful next steps • Prepare and contribute to key research outputs, including findings and insights documentation, research readouts and presentation decks, opportunity framing and early directional recommendations, and clear articulation of research-informed next steps • Present research findings to client teams, including facilitating readouts and supporting leadership discussions • Work closely with UX designers, product managers, and technical partners to integrate research into active project workflows • Review and contribute feedback on research artifacts, synthesis, or findings as part of collaborative team work