A single platform for accessing litigation data, analytics, and insights.
Customer Success Manager – Legal
Location
United States
Posted
3 days ago
Salary
$115K - $170K / year
Job Description
Job Requirements
- Bachelor's degree required; JD, MBA, or advanced degree preferred.
- 3+ years of customer success, account management, or client-facing experience, with a meaningful portion spent in legal tech, legal services, or selling/supporting solutions for law firms and legal departments.
- Strong understanding of the legal industry — including how large law firms and corporate legal departments operate, buy technology, and manage data.
- Experience managing enterprise client relationships with complex stakeholder environments.
- Familiarity with API-based products, data platforms, or SaaS solutions; prior experience with legal data, analytics, eDiscovery, or practice management tools is a strong plus.
- Proven ability to drive product adoption, manage renewals, and identify growth opportunities within existing accounts.
- Comfortable engaging with technical and non-technical stakeholders, from integration teams to C-Suite executives.
- Excellent communication, presentation, and interpersonal skills with a consultative, relationship-first approach.
- Highly organized and self-directed, with the ability to manage a portfolio of accounts independently in a remote environment.
- Willingness to travel periodically for client engagements and quarterly to corporate HQ.
Benefits
- Competitive compensation and benefits package including paid time off
- Medical, dental, and vision coverage
- Equity participation
- Long-term growth opportunities within a fast-scaling legal technology company
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