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Customer Service Team Manager
Location
Massachusetts
Posted
7 days ago
Salary
Not specified
Seniority
Senior
Job Description
Job Requirements
- 3+ years Customer Service experience.
- Knowledge of chat and email applications.
- Analytical skills to determine root cause and apply intervention.
- Ability to work flexible shifts.
- Prior management experience in a contact center.
- 3–5 years management/coaching/mentoring experience (preferred).
- Management certificate, diploma, or bachelor’s degree preferred (preferred).
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
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