We believe that every person deserves simple technology tools that just work. Our mission is to help businesses feel confident sharing high value assets (i.e., equipment, trucks, cars) by providing them with simple tools to inspect, protect and manage their fleets and build relationships of trust with their customers. We aspire to provide amazing experiences to our customers, build simple and impactful products, and become the best versions of our personal and professional selves. Our asset maintenance platform is used by thousands of equipment, truck, and car rental shops and we’re growing fast.
Account Manager
Location
United States
Posted
2 days ago
Salary
$55K - $65K / year
No structured requirement data.
Job Description
- Identify opportunities to upsell additional features or services and execute upselling strategies.
- Contribute to client retention by ensuring a high level of satisfaction and value realization.
- Manage client portfolios, ensuring timely follow-ups and excellent customer service.
- Respond to client inquiries, troubleshoot issues, and escalate complex problems to the appropriate teams.
- Build strong relationships with clients by understanding their needs and goals.
- Regularly check in with clients to gather feedback and ensure satisfaction with our services.
- Collaborate with the Manager of Account Management and other departments, including product and support teams, to resolve client issues and provide the best solutions.
- Maintain accurate records of client interactions and account details in CRM tools (e.g., Salesforce, HubSpot).
- Prepare reports on account activities and client feedback for review by senior Account Managers.
- Participate in training sessions and shadow Manager of Account Management to gain a deeper understanding of the software and the rental industry.
- Stay updated on industry trends, competitor offerings, and best practices to provide value-added insights to clients.
- 1-2 years of experience in customer service, account management, or sales, preferably in SaaS or technology solutions.
- Knowledge of the rental or leasing industry is a plus but not required.
- Strong interpersonal and communication skills, both verbal and written.
- Problem-solving mindset with a client-first attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in CRM tools and Microsoft Office Suite.
- Willingness to learn and adapt quickly.
- Self-motivated and eager to take on new challenges.
- Ability to travel occasionally for training or client events, if needed.
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