Revenue Cycle Managers promote a healthy Accounts Receivable for clients by partnering with operational teams to ensure timely and accurate resolution of outstanding A/R. The Revenue Cycle Manager analyzes, audits, and investigates their assigned client’s A/R processes to ensure quality and provide strategic optimized solutions. The Revenue Cycle Manager will oversee the daily activities for assigned clients by providing guidance and oversight to the operational teams to ensure the delivery of exceptional service. Generally, this role will support clients on a specific platform across multiple specialties. The Revenue Cycle Manager will provide their assigned clients with specialty subject matter expertise on the entire revenue cycle management process to ensure return on investments and enable the continued success and growth of assigned clients.

Essential Duties & Responsibilities

• Monitors A/R for all assigned clients which includes, but is not limited to, identifying areas for improvement applicable to the client’s specialty and platform
• Communicates any issues of concern with respect to the client’s responsibilities in the revenue cycle management process
• Accountable for Key Performance Indicators (KPIs) for assigned clients
• Identifies trends affecting the client’s A/R; collaborates with the operational team to implement corrective action plans to ensure the overall health of the client’s account
• Pursues continuing education of applicable software and hardware as necessary
• Keeps current on payment trends and coding changes as well as payer requirement changes
• Participates in departmental and other meetings as requested
• Own and ensure the necessary client communications
• Communicates all client issues, including enhancement requests, bugs, errors, and inquiries, to internal stake holders
• Build, collaborate and maintain strategic relationships with external and internal clients
• Regularly share Greenway’s strategic service and product roadmaps
• Accountability for ensuring escalations for clients are addressed timely and appropriately
• Conduct analysis and deliver meaningful metrics to fuel client’s success
• Strengthen client’s knowledge on industry best practices including compliance and adherence to government and insurance payor policies
• Develop reputation as an industry expert and trusted advisor on revenue cycle and practice management processes for given specialty areas of focus
• Partner with cross functional departments to learn business needs and how it may impact both the Client Success Organization and Greenway Revenue Services
• Minimum oversite of seven hundred fifty thousand dollars in annual reoccurring revenue