Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemote

Location

United States

Posted

3 days ago

Salary

Not specified

No structured requirement data.

Job Description

 

Technical Support Engineer

Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. Backed by Insight Partners, we’re building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity — where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you’ll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide.

Senior Technical Support Engineer provides in depth technical support (Tier 3) for our growing client base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the most complex technical issues, as well as collaborate with services, development, client success and sales. Senior Technical Support Engineers typically understand and review coding to isolate complicated issues and provide possible solutions to the development teams and will mentor junior team members.

Key Responsibilities

  • Efficiently resolve a growing number of complex client-reported cases, enhancing client satisfaction.
  • Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.
  • Produce and update knowledgebase articles regularly to aid client and promote self-service solutions.
  • Consistently meet client communication targets 95% of the time, ensuring timely updates.

Competencies

  • Proficiency in utilizing data and analytics to make informed decisions and drive business strategies
  • Detail-oriented and organized, this individual prioritizes effectively, excels at time management, and anticipates well in decision making
  • Ability to maintain effective performance and emotional control when faced with stress or challenging situations
  • Demonstrates strong technical aptitude to solve business challenges.
  • Manages and resolves conflicts to maintain workplace harmony and productivity.
  • Process-oriented view to problem solving.
 

Related Categories

Related Job Pages

More Support Engineer Jobs

Technical Support Specialist

CAMP Systems International, Inc.

The world's leading Aircraft Maintenance Tracking Solutions provider.

Support Engineer3 days ago
Full TimeRemoteTeam 501-1,000Since 1968

The specialist will serve as the primary point of contact for technical issues via phone, email, and chat, diagnosing and resolving complex integration challenges for clients. They will also guide customers on implementing Avinode Group APIs and contribute to support documentation.

United States
Full TimeRemote

The Accessibility Technologist collaborates with various campus units, peers, and vendors to stay current on emerging accessibility standards, technologies, and best practices. This role involves working closely with Information Security, ITS staff, academic departments, and disability support units.

United States
$87.4K - $106K / year

Customer Support Engineer, licensing

Foundry

Empowering a decentralized infrastructure with mining, staking, and decentralized AI technologies and services.

Support Engineer3 days ago
Full TimeRemoteTeam 51-200Since 2019H1B Sponsor

The Support Engineer will work within a team to provide technically accurate, timely, and consistent responses to customer queries by resolving issues from a support ticket queue. Responsibilities include managing customer relations, prioritizing issues, escalating complex cases, and ensuring service level agreements and customer satisfaction targets are met.

United States
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

Technical Support Product Specialist providing remote support for cloud communication solutions

VoIP
California
$21 - $23 / hour