The Health Coach will function as a critical member of the Heart Failure Program, providing patient education, guidance, and satisfaction related to chronic disease management, particularly heart failure. Key duties include educating patients on diet, exercise, and medication adherence while establishing and monitoring health goals.

The role involves consulting with clients to understand their travel needs and designing personalized itineraries, including accommodations, transportation, and excursions. Responsibilities also include managing all bookings and coordinating travel logistics to ensure seamless client experiences.

Agents will manage inbound customer requests via phone, email, and chat, providing timely and accurate support for lifestyle services, travel coordination, and loyalty program benefits. Responsibilities include documenting interactions, managing cases within company systems, and collaborating with internal teams to ensure smooth service delivery.

Customer Care Representative supporting nonprofits with inquiries.