GE Appliances, Recreational Living logo
GE Appliances, Recreational Living

Appliances for the Great Outdoors.

Bilingual Spanish Inbound Customer Service Agent – Consumer Relations

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 11-50Since 1907H1B No SponsorCompany SiteLinkedIn

Location

Kentucky + 7 moreAll locations: Kentucky, Ohio, Oklahoma, Mississippi, South Carolina, South Dakota, Tennessee, Texas

Posted

5 days ago

Salary

$17 / hour

Seniority

Mid Level

High School2 yrs expEnglishSpanish

Job Description

• Resolve escalated customer service issues (in English and Spanish) • Create an outstanding quality service experience for the GE Appliance consumer • Advocate with multiple internal departments on customer behalf for reasonable and satisfactory resolutions • Take ownership in resolving escalated customer concerns • Follow up with customers using phone, email, or text to resolve appliance-related concerns • Interact and coordinate with necessary stakeholders to successfully resolve consumer issues • Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager • Complete consumer reviews for satisfaction before case closure • Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Job Requirements

  • Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
  • High School Diploma or GED
  • Minimum of 1-year Call-Center experience
  • Minimum of 2-years Escalated Customer Service experience
  • Ability to communicate effectively in English is a requirement
  • Excellent written & verbal skills
  • Moderate to advanced computer skills; navigating multiple online applications
  • Exceptional organizational skills; ability to effectively multi-task
  • Ability to handle high-volume calls while simultaneously handling multiple online applications
  • Previous experience working from home (preferred)

Benefits

  • Paid on-the-job training and mentoring
  • Work-from-home opportunities (equipment provided)
  • No weekend shifts
  • Paid time off
  • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
  • 401(k) program with a company match
  • Short-term and long-term disability
  • Life insurance
  • Appliance discount program
  • Tuition reimbursement
  • Gym membership reimbursement
  • Career growth opportunities

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