We are dedicated to access, equity, and integrity in the college admission process.
Director, Member Services
Location
Virginia
Posted
4 days ago
Salary
$135K - $145K / year
Job Description
Job Requirements
- Candidates must live in the United States.
- Willing to travel to attend twice annual Common App Retreat.
- Bachelor’s degree in Business, Communications, Organizational leadership or a related field.
- 8-10 years of functional experience in ed tech consultative sales and service, national/regional account management or customer success management, or higher education admissions leadership or operations management.
- 6-8 years of experience managing sales and service teams.
- Knowledge of the higher education admissions cycle and the needs of member institutions.
- Experience using a consultative account management strategy or system.
- Strong organizational and management skills, preferably in a collaborative, team environment.
- Deep knowledge of best practices in account management and customer service.
- Outstanding people management knowledge and skills.
- Ability to effectively use data to assess policy and processes and identify changes to drive efficiency and effectiveness.
- Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner.
- Proven track record of outstanding organizational and management skills, preferably in a collaborative, team environment.
- Outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage multiple projects and processes simultaneously in a collaborative team environment.
- Proven track record of creating and managing meaningful external engagement options to solicit stakeholder feedback, create advocates, and enhance Common App’s position in the market.
- Demonstrated ability to lead teams through organizational changes and transformations.
- Strong history of maintaining relationships with key stakeholders.
- Proven history of collaborating effectively with other departments to achieve shared objectives.
- Foster a culture of innovation and continuous improvement within the team.
- Proficient with Microsoft Office Suite, Google Suite, Salesforce, or related software.
Benefits
- Work-Life balance
- Virtual-first office
- Paid Time Off (PTO)
- Seven company-wide holidays
- Nine floating holidays*
- Sick leave
- Monthly mental health day
- Choice of PC of MAC laptop
- May choose an external monitor, keyboard, mouse, and/or headset
- One-time office set-up stipend
- Monthly remote work stipend
- Monthly mobile stipend
- Market-based salaries
- Performance-based bonus
- 403(b) retirement plan
- 5% company contribution
- additional 5% company match
- 3-year vesting schedule
- Participation may begin immediately
- Choice of two health insurance plans
- Health Savings Account, depending on health plan selection
- Medical Flexible Savings Account, depending on health plan selection
- Vision insurance
- Dental insurance
- Insurance coverage begins on the date of hire
- Dependent Care Flexible Spending Account
- Maven virtual clinic for women’s and family health
- Company provided life and ad&d insurance
- Opportunity to purchase additional life insurance for self, spouse, and dependents
- Company provided short and long-term disability insurance
- Budgeted annual funds for professional development
- Growth opportunities within the company
- Mutual of Omaha Employee Assistance Program
- Mutual of Omaha will preparation services
- Mutual of Omaha travel assistance
- Payroll dedication pet insurance through PinPaws
- 1Password family account
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