Labcorp

In Pursuit of Answers

Customer Service Support Rep

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1969H1B SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

4 days ago

Salary

$17 - $21 / hour

High School1 yr expEnglishSpanish

Job Description

• Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails • Speak with customers in a courteous, friendly, and professional manner using protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of the solution • Provide additional customer education and information as needed • Work in multiple databases to research complex issues and questions • Participate in activities designed to improve customer satisfaction and business performance • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Job Requirements

  • High School Diploma or GED equivalent
  • 1 year or more customer service experience
  • Associates degree (preferred)
  • 1 year or more experience in a contact center or call center (preferred)
  • 1 year or more experience in the healthcare industry (preferred)
  • 1 year or more bilingual English and Spanish (preferred)
  • Skilled in navigating multiple systems concurrently with strong computer competency
  • Typing proficiency of 35 WPM or higher
  • Strong verbal and written communication skills
  • Knowledge of Microsoft Office
  • Experience with Laboratory Information Systems

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO)
  • Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

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