• Assist in planning and scoping IT Tier1 and 2 projects, including defining objectives, deliverables, timelines, and resource needs. • Coordinate daily project activities, track tasks, manage schedules, and maintain project documentation. • Facilitate stand-ups, status meetings, and stakeholder updates; prepare meeting notes and action items. • Monitor project risks, issues, and dependencies; escalate and drive mitigation plans. • Support requirements gathering, change requests, and impact assessments in collaboration with business analysts and technical leads. • Maintain project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and dashboards; report progress and KPIs. • Partner with IT engineering domains to ensure technical implementation aligns with the product vision, architecture guidelines, security standards, and user needs. • Help manage vendor coordination, SOWs, and procurement activities as needed. • Assist with test planning, UAT coordination, and release readiness. • Contribute to the continuous improvement of project management processes, templates, and best practices. • Run CAB (Change Advisory Board) meetings, coordinate stakeholder reviews and approvals. • Other duties as assigned.